Customer FAQs - DukanX Pakistan

Frequently Asked Questions

Commissioned & Non-Commissioned

What is Commissioned System?

A system that makes its profit by charging vendors (commission) per product or order.

What is Non-Commissioned System?

A system that doesn’t take a penny from your transactions but charges you for its services monthly or yearly according to their policy.

Which System is best suited for me?

At DukanX we advise a commissioned system if you are cottage industry or you have fragile, expensive or heavy products and non-commissioned system, if you have small products with recurring nature of transaction. These both methods if chosen wisely save the extra cost while opting the best services from multi-vendor system such as DukanX.

Shipping & Delivery

How DukanX ships?

DukanX has two basic choices for vendors either they integrate their own delivery system with us or opt our secure delivery system. So, it is going to be one of the above methods by which DukanX ships while being focused on safest delivery possible.

Is your delivery method safe?

DukanX delivery system is safest method as we have only verified vendors and our team check the shipment for fraudulent and ingenuine products. Also, we provide customer care to better facilitate our customer in need of hour. We want to provide our customer safest and most secure methods for online buying in Pakistan.

How long it will take to get my package?

In normal weather and suitable condition, it will only take less than a day for groceries, edibles and other orders. Tough it may take a while to deliver other items depending upon vendor policies. It should take only, a maximum of 7 days to deliver an order. Also keep in mind that DukanX is multi-vendor system so there will be cases when one vendor will be able to deliver its products sooner than other or they might be charging you for delivery. DukanX encourages to buy more products from a single vendor where possible.DukanX delivery system is safest method as we have only verified vendors and our team check the shipment for fraudulent and ingenuine products. Also, we provide customer care to better facilitate our customer in need of hour. We want to provide our customer safest and most secure methods for online buying in Pakistan.

Can I check my delivery Package?

DukanX safety features include that you can check the delivery package yourself to ensure you get the exact product you're ordered. You can call directly to the vendor or DukanX for any issues.

Payment

Is DukanX payment structure safe?

Yeah, it surely does. We don’t bother to take payment unless you have received your package. DukanX charges you only after confirmation call and safe delivery of your order.

What safe-guard should I use to ensure heathy transaction?

DukanX encourages to sign invoices and attach money with bill or invoice. This is to prevent you from any scam and it ensures DukanX team the product has reached to you safely.

Order & Returns

Can I track my order?

Surely! You can track your order by clicking the button right next to shops on DukanX or you can contact customer care to track your order.

Can I cancel my order?

DukanX or vendor will give a final confirmation call for your order. If you are unsure you can cancel your order at this time. Once order is on its way it cannot be canceled.

How can I return?

DukanX determines if the product is returnable or not. You will request a return from DukanX team. If possible DukanX will charge replacement charges and take that order back after ensuring everything is good and sound with package. Do note that some products may not be returned due to vendor’s own policies.

Do I need an account on DukanX to buy?

No, you don’t need to have an account but if you are recurring customer than DukanX will encourage you to do so. It will track your order histories for future assistance.
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